Shipping & Delivery

What are your shipping options? How much is domestic shipping?

 

We offer flat rate "Standard" Shipping for all of our products via the United States Postal Service (USPS). 

Standard delivery is 3-7 business days in the United States (except for aprons which can take up to 10 business days).

For orders up to $30 shipping is a flat rate of $5.99.

For orders between $30 and up to $59 shipping is $7.99.

For orders above $60 shipping is free!

We do not currently offer expedited shipping.

Please note shipping times are estimates. We cannot guarantee delivery times due to inclement weather or factors outside of our control.

My order is a gift.  Do you handle gift orders?

We know our items make great gifts, but we currently don’t do gift packaging.  It’s definitely something we’ll look at in the future!

 

Do you ship outside of the US?  If so, what are the international taxes, duties, etc., that I have to pay?

We are currently not taking international orders but it’s something we are considering in the future.

 

Can I expedite my order?

We do not currently offer expedited shipping.

 

I placed an order!  When will I get it?

Standard delivery is 3-7 business days in the United States (except for aprons which can take up to 10 business days). If you have any questions just reach out to us at help@matchbookapparel.com.

I haven't received my order yet.  Where is it?

If you’re in the U.S. and it’s been over 10 business days since you’ve placed your order, please let us know by emailing us at help@matchbookapparel.com with your name and order number.  We’re happy to check in and help!

If your tracking status shows that your order has been delivered but is nowhere to be found, then give it an additional 3 business days.  Many times, orders show up several days later due to unforeseen events.

Additional Tips:

 

  1. Pass by your local USPS post office, present your tracking number and inquire if they are holding the package for you.
  2. Additionally, you can typically get updated information about delays by contacting USPS here.
  3. Make sure to ask your neighbors if they came across any packages meant for you.
  4. If you live in an apartment or multi-unit building, check your front desk or package collection area to see if they're holding your package.
  5. Sometimes delivery carriers hide packages in your front bushes or behind pots on your porch. It’s a good idea to check there as well.
  6. As a last resort, if you have a Ring camera system (or camera system of any sort), check your footage for any package thieves or porch pirates.

 

Unfortunately, we have no control over shipping services once products leave our facility and therefore cannot be responsible for any lost, damaged, or stolen packages.